PRIVACY POLICY
AMRITA BOOKS
A Unit of Amrita Enterprises Pvt. Ltd.
Effective Date: [23-09-2026]
Last Updated: [23-09-2026]
1. Introduction
Amrita Books is a unit of Amrita Enterprises Pvt. Ltd. (“AEPL"). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Amrita Books (“Amrita Books", “we", “us", or “our") collects, uses, stores, processes, and protects your information when you access or use the Amrita Books website, mobile application, and related services.
By using our services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
A. Personal Information
When you create an account, place an order, purchase or subscribe to digital content, contact us, or otherwise use our services, we may collect: Name, Email address, Mobile/telephone number, Billing address, Shipping/delivery address, Account and login information, Order and purchase information, Subscription information, Customer-support communications, Other information voluntarily provided by you.
B. Payment Information
Payments may be processed through authorised third-party payment gateways and financial service providers.
Amrita Books may receive transaction-related information such as payment status, transaction/reference number, amount, payment method and related records required for accounting, reconciliation, refunds and customer support.
We generally do not directly store complete debit-card, credit-card, UPI PIN, CVV or other sensitive payment authentication credentials handled by authorised payment providers.
C. Device and Technical Information
When you access the Amrita Books website or app, certain technical information may be collected automatically, including: Device type, Operating system, App version, Browser type, IP address, Device identifiers (where applicable), Login and access information, Crash reports and diagnostic information, General usage and performance information.
This information may be used for security, troubleshooting, analytics, service improvement and prevention of misuse.
3. How We Use Your Information
We may use personal information for purposes including: Creating and managing your account, Processing and delivering physical-book orders, Providing access to eBooks and other digital content, Managing subscriptions and subscription validity, Processing payments, refunds and cancellations, Sending order, payment and subscription notifications, Providing customer support, Responding to enquiries, complaints and requests, Maintaining transaction and accounting records, Improving the website, application, products and services, Detecting fraud, misuse and security threats, Complying with applicable legal, tax, accounting and regulatory requirements, Sending service-related communications, Sending promotional or marketing communications where permitted and, where required, with your consent.
4. eBooks and Digital Content
Amrita Books may provide eBooks and other digital publications through its website and/or mobile application.
Where digital content is offered through a subscription or limited-access model, information relating to your account, subscription status, device access and content entitlement may be processed to provide and protect that service.
Downloaded digital content may remain subject to the applicable subscription period, licence conditions and Terms & Conditions.
5. Audiobooks and Future Services
Amrita Books may introduce audiobooks, subscription services or other digital products in the future.
Where additional personal information is required for such services, it will be processed in accordance with this Privacy Policy and applicable law. Where appropriate, additional notice or consent may be obtained.
6. Sharing of Information
We do not sell your personal information.
We may share information, where reasonably necessary, with trusted service providers and partners that assist us in operating our services, including: Payment gateways and payment processors, Courier, postal and logistics providers, Website and mobile-app technology providers, Cloud hosting and data-storage providers, Email, notification and communication providers, Analytics and technical-support providers, Accounting, auditing and professional service providers, Government, regulatory, judicial or law-enforcement authorities where required by applicable law.
Such sharing will be limited to information reasonably necessary for the relevant service or legal purpose.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no internet transmission, electronic storage system or digital platform can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should not share passwords or authentication information with others.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes and complying with legal, tax, accounting and regulatory obligations.
When personal information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable law.
9. Your Rights and Choices
Subject to applicable law, you may have the right to: Request information about the personal data we process, Request correction or updating of inaccurate personal information, Request deletion or erasure of personal information where legally applicable, Withdraw consent where processing is based on consent, Raise a grievance regarding the processing of your personal information, Opt out of promotional communications.
Withdrawal of consent will not affect processing already lawfully undertaken before the withdrawal and may affect our ability to provide services that require the relevant information.
To exercise applicable privacy rights, please contact us using the details provided below.
10. Account Deletion
Where account-deletion functionality is provided, users may request deletion of their Amrita Books account through the available app, website or customer-support mechanism.
Certain information may continue to be retained where necessary to comply with applicable law, maintain financial or transaction records, resolve disputes, prevent fraud, or establish or defend legal claims.
11. Cookies and Similar Technologies
The Amrita Books website may use cookies or similar technologies to: Keep users signed in, Remember preferences, Maintain shopping-cart functionality, Improve website performance, Understand usage patterns, Enhance security, Provide relevant functionality.
Users may manage cookies through their browser settings. Disabling certain cookies may affect some website functions.
12. Third-Party Services and Links
Our website or application may contain links to or integrate with third-party websites, payment services or other platforms.
Those third parties may operate under their own privacy policies and terms. Amrita Books is not responsible for the privacy practices of independent third-party services.
Users are encouraged to review the applicable privacy policies before providing personal information to third parties.
13. Children’s Privacy
Our services are not intended to knowingly collect personal information from children in a manner inconsistent with applicable law.
Where consent of a parent or lawful guardian is required for processing a child’s personal information, appropriate consent and safeguards will be applied as required by applicable law.
14. International Users and Data Processing
Amrita Books services may be accessed from countries outside India.
Where personal information is processed or transferred across jurisdictions, we will take reasonable measures to handle such information in accordance with applicable legal requirements.
15. Marketing Communications
Where permitted, Amrita Books may send information about books, publications, subscriptions, offers, events or related services.
Users may opt out of promotional communications through the unsubscribe mechanism provided in the communication or by contacting us.
Transactional and service-related communications, such as order confirmations, payment notifications and subscription information, may still be sent where necessary.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
The revised Privacy Policy will be published on the Amrita Books website and/or application with an updated “Last Updated" date.
Material changes may also be communicated through appropriate channels where required.
17. Grievance and Privacy Contact
If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the processing of your personal information, you may contact:
Amrita Books
A Unit of Amrita Enterprises Pvt. Ltd.
Grievance Officer / Authorised Privacy Contact: [Name to be inserted]
Designation: [To be inserted]
Email: [To be inserted]
Telephone: [To be inserted]
Address: [Complete official address to be inserted]
We will endeavour to address privacy-related requests and grievances in accordance with applicable law.
18. Contact Us
For general enquiries relating to Amrita Books services, users may contact:
Amrita Books
A Unit of Amrita Enterprises Pvt. Ltd.
Email: feedback@amritabooks.com
Website: amritabooks.com
Amrita Enterprises Pvt. Ltd. All Rights Reserved.